New procedure - client information

The following guidelines have been put in place in accordance with government guidelines and those of my professional association, ABT.

Firstly, if you are experiencing any Covid‐19 symptoms or have knowingly been in contact with anyone who has been diagnosed with Covid-19 within the last 7 days, I kindly request that you please postpone or cancel your appointment. Please keep in mind that as this is a close contact service I must keep my more vulnerable clients safe from Covid-19 despite the change in government guidelines. I would really appreciate your co-operation in this.

If you are a first‐time client, your initial consultation will take place via an online form, followed by a telephone call or video call if there are areas which need further discussion. If you are an existing client I will ask you to confirm whether or not there are any changes to your consultation form prior to your appointment.

It is now optional for you to wear a face mask, I will continue to wear a mask for the time being. It would be helpful if you could remove all jewellery prior to your treatment and please avoid bringing unnecessary items into the treatment room. 

Please do not arrive early for your appointment. The appointments have been spaced out to allow sufficient time for clients not to be on the premises at the same time and also to allow enough time for the treatment room to be thoroughly sterilised and ventilated. If you do arrive early, please note that I will ask you to wait in another room until the therapy area has been sufficiently ventilated and cleaned. Upon arrival there will be hand steriliser available for you to use. The treatment room will have been thoroughly disinfected and all linen and face cradles replaced for each client. 

When the treatment is over, please leave all the linens, untouched on the couch and sanitise your hands before you leave. 


Payment can be made prior to the appointment via direct bank transfer but contactless payment or cash payments are also available. I look forward to welcoming you back to the therapy room.

I assure you that I will do everything possible to keep the therapy space clean and ventilated and I will be continuing to take regular tests to give you peace of mind.

If you have any concerns or queries, please do not hesitate to contact me.

Kind regards

The Holistic Hideaway